Independent: not a call centreYou get the same person every time, no need to explain your system in detail each time you need help
WE CAN HELP
Planning to treat yourself to an Apple Macintosh?
Already have a Mac and would like to learn how to get the best out of it?
Got a major problem that needs sorting right now? We can help...
WHERE WE ARE
Between us we have a lot of experience, up to 25 years exclusively with Apple equipment, and knowledge across a wide range of software written for the Mac
HelpfulNo question is too small
The Macs2u group is an association of independent Apple Mac users who use their expertise to help Mac users (home and business), with setup, tuition, problem-solving. Whether your Mac is old or new, from 1988 to 2020, one of us will be able to help.
Macs2u Technology Consultants
Contact your nearest Macs2u TC
We look after them all
Time for Tuition?Maybe when you bought your Mac, you started to use it without really learning how to get the best from it? OSX (the Mac’s operating system) is a real treasure chest with lots of interesting content. Many extras are ‘built right in’ that many people know nothing about—learning more of these can make your “Mac life” much more interesting and productive.
We can visit your home or business…
Sometimes trying to help over the phone doesn’t sort it. The job could be done faster by being there. We can visit you, at your business or home, help you sort it out and give you useful advice about how to improve your setup if need be, or give you a tutorial. We can set up your networking, connect up your ‘peripherals’—printers, scanners. We can get your mobile devices (iPad, iPhone et al) synching seamlessly with your Macs...
How can we help?
We can help over the phone…
Who do you call when you just can’t figure out that one thing that stops everything working right? At Macs2u, we have a wealth of experience with Apple Macs and can often answer your questions and solve the problems directly on the telephone. We are quite happy to chat and assist this way initially.
We can help by sharing control of your Mac…
Software already on your Mac allows us to help you by online remote control*. By letting us share control of the Mac with you, we can offer tuition, install and configure software and fix problems. Because we are able to see your screen, it makes it easier to help you; it's the next best thing to having a Mac expert by your side. And of course, distance is no object.
You don’t even need to be in the UK…
*some of us are using this software, not all
Supply some basic information here, send the request, and we'll contact you as soon as practical
Fill out my Wufoo form!HTML Forms powered by Wufoo
Help with Macs, iPads and iPhones:
• Mail account setups & passwords
• iCloud accounts
• OS X installations and iOS upgrades
• Zoom setup, tutorials, problem-solving
• Malware removal
• Data backup and retrieval
• Some hardware repairs for MacBooks and iMacs
• SSD upgrades if your Mac is running slow. Breathe new
life into any Mac from 2007 onwards
I use SplashTop remote support software which allows me to link to your Mac, iPhone or iPad; we can share screens for me to be able to help sort out issues and recommend upgrades
After downloading check your Downloads folder for SplashTop.dmg and open it
Guy has always sorted out our problems quickly. He is very cheerful and helpful and we would thoroughly recommend him to anyone.
Remote Support rates: 15 minutes £17.50, 30 minutes £35, 1 hour £65Guide times: 15 minutes resolves most email password issues, 30 minutes solves most AppleID issues or setting up new email accounts, 1 hour for helping to retrieve lost data or more extensive AppleID issues
Guy Hemmings, Kirby-le-Soken, Frinton-on-Sea, Essex
Phone 01206 807980Text/call/FaceTime 07973 744525
Guy saved my Macbook Pro from an early grave replacing the tired, misbehaving HD with a new SSD complete with a mirror of my OS – and all within 24 hours! Can't recommend his services enough – a real lifesaver! read more
Macs2u Technology Consultants
• Working with Apple devices for over 30 years since 1988• More than 4000 jobs for• More than 900 happy customers
Guy has been helping us with our Macs for more than 12 years. His insight appears to be without boundless. Recently I upgraded to Catalina and gained an immediate problem with printing… I contacted Guy…. read more
I work with people at their own level and their own speed to get the most out of their Macs and their software.
With a background in print and media, I am equally at home with graphics and digital professionals as I am with home users of all ages.
My personal passions are developing film and digital arts projects—I work with many artists and arts organisations. See www.screen-play.co.uk
The strength of Macs2U is that we are always talking to each other and sharing ideas and information—it's great to be able to say: “I’ll ask my colleagues around the UK for their thoughts.”
If you’re thinking of getting a new Mac—or have a problem with an existing machine—we can fix it ! If you’ve dropped or damaged your computer, talk to us before you speak to your insurers. We can warn you of the pitfalls.
I cover Dorset and South Somerset and occasionally farther afield.
Call 01305 268555 or 07968 782892
The Apple System Profiler provides useful information about your computer, such as the hardware and software installed, the serial number and operating system, how much memory is installed, and what devices are connected. This information can be useful in troubleshooting problems that might occur.
The video at right shows how to share your Mac's profile file by email.
On later Macs running 10.7, 10.8 or 10.9, click System Report when the option appears.
Call 01255 672701 or 07973 744525
I was living in the USA when the first Mac was released and was hooked from day one! With over 30 years' experience of using and supporting Macs I retain the same enthusiasm and passion to get the most out of your Mac and make it run quickly and smoothly. It’s meant to be fun, and shouldn’t be a stressful experience.
New installations, fixing problems, impartial advice and making all your Apple devices work together are just part of what we do. Increasingly clients have multiple Apple devices, iPads, iPhones, AppleTV and now watches. We can help you get the best from all your Apple equipment.
I come to you, so no queuing in a store. I cover North Herts, Letchworth, Hitchin, Stevenage, Hatfield, Welwyn and surrounding areas, as well as Cambridge and south Cambridgeshire, and Mid Beds and the Biggleswade and Sandy region.
Robin Dover (Letchworth, Herts)
Call 01462 485561 or 07784 980664
When you launch TeamViewer you’ll see this dialogue
1. Click Request Access…
2. Click Open System Preferences
3. Click the padlock and enter your password
4. Choose Accessibility in the left column
5. Click the checkbox beside TeamViewer
6. Repeat the process for Full Disk Access
7. Repeat the process for Screen Recording